Shipping & Returns - New

shipping

General Shipping & Return Policy

Shipping Policy:

We know that when the creative urge strikes, you want to paint NOW, so we try to get your order out as quickly as possible.

Orders are normally shipped within 2 business days. We will not hold up your order for an out of stock item, unless we expect it within a few days. Beyond that we will notify you of any delays. We ship FedEx ground service (2 - 5 delivery days in Canada). We currently ship to Canadian addresses only. Shipping costs are calculated during checkout.  

Sales Tax:

British Columbia sales tax of 7% and GST of 5% will be charged as applicable for all orders.  

Packaging:

Chalk Paint™ decorative paint by Annie Sloan will be shipped in one or more boxes depending on the size of your order.  

Back-Orders:

Occasionally some items will be back-ordered. These orders are normally filled within a reasonable amount of time. You will be notified of delays over 10 days.

Contact Customer Service: You may email at orders@thepassionatehome.com or call us at 604.532.5931 with any questions. Please visit www.anniesloanunfolded.com to find the Stockist or Retail Partner nearest you. We believe in a “Buy local” philosophy and encourage everyone to purchase from their local retail source. There simply is nothing to compare to seeing and feeling the paint in person. Should there not be a source near you, we are happy to ship to you and gladly welcome your order!


In Store Return Policy

We hope you enjoyed your Passionate Home shopping experience and want to be sure you are completely satisfied, so if for any reason you feel the need to return or exchange an item, please see below:

FASHION, GIFTWARE, HOME DÉCOR AND HARDWARE

We offer a 14 day return or exchange with receipt from original date of purchase. Your item must be unused and in original condition. Refund will be credited in original form payment was made.

PAINT

We offer a 14 day return or exchange on all Chalk Paint ™ products with receipt from original date of purchase. Products must be unused and in the original packaging.

FURNITURE BOTH RECLAIMED AND NEW

Most of our furniture is of a one of a kind in nature, repurposed and restyled but ALL furniture is sold “as is” and a final sale

SALE ITEMS

All sales items are final sale