Shipping, Returns & Pickup Policy

shipping

SHIPPING & RETURNS

 

 

SHIPPING

We ship Chalk Paint, IOD, Décor, gifts and fashion from our Brick & Mortar location in Langley.

We currently ship within Canada only. 

Furniture is in-store pick up only.

All orders are shipped within 2-3 working business days via Canada Post

Flat Rate shipping $20

FREE shipping for orders over $200 before tax

 

RETURNS

Exchange or store credit is offered within 14 days of purchase, with receipt and in “as new” condition.  Please call the store before return.

Shipping fees are non-refundable

Return shipping is at the customer’s expense

Items non-refundable include paint, bath & both products, jewelry, sale items and vintage décor.

 

DAMAGES

 

We do our best to package your items with care.  If for any reason your item arrives damaged or you are unhappy with your purchase, please email carrie@thepassionatehome.com to start your claim.

 

IN STORE PICK UP

 

All pick up orders are ready within 24 hours, however we will contact you via email when your order is ready for pick up.

 

Pick up location is 20528 Fraser Hwy Langley, BC

 

CUSTOMER SERVICE

Please feel free to email orders@thepassionatehome.com or call 604-532-5931 should you have any questions.

 

Thank you,

Carrie and The Passionate Home Team